Airport Arrival
Airport Arrival
Download the Airport Arrival sheet here
Download the entire AURA Sponsorship Handbook here

Notice of Arrival:
AURA usually receives a Notice of Arrival Transmission (NAT) from Immigration via email about 10 days before the scheduled arrival date.
Upon receiving the NAT AURA will:
1. Inform the sponsor group immediately.
2. Forward all itinerary details to the group leader and request the temporary address and phone numbers for sponsors going to the airport.
3. Ensure this information is received by Immigration Reception and Information Services (IRIS) at the Airport, prior to arrival.

Preparing for Arrival:
• Select only a few members of the group to greet the newcomers at the airport.
• Be aware that while sponsors may feel excited and eager, the newcomers may be overwhelmed, nervous, and exhausted after a long trip.
• Arrange for an interpreter if necessary.
• Be prepared:
• Do you need car/booster seats?
• Do you have enough room for everyone and luggage?
• Usually newcomers arrive with at least one suitcase each.

At the Airport:
• Bring a welcome sign with you to the airport, with the newcomers’ names in English and their language (if possible).
• Check the flight status online before you leave.
• Be prepared to wait 1-3 hours after the time of arrival, as newcomers go through immigration. They will exit the international arrivals area (unless there is a domestic connection).
• Newcomers are escorted through immigration and out to their sponsors by an IRIS representative. A sponsor group member will be asked to sign a confirmation document (any member can sign).
• Introduce yourselves to the newcomers, explain that you are part of a volunteer group that will support them in Canada and that you will explain more over the next few days.

Arriving Home:
• Avoid separating parents and children on the way home, if this is not possible; make sure that you have the parents’ agreement.
• Ensure newcomers have immediate access to internet (and a device through which to access it, even if it is temporary).
• Do a basic orientation to the home and area. Remember they are probably exhausted and need to rest.
• Provide a phone card if they wish to communicate via telephone.
• Arrange a time to return.

• If you want to take pictures, always ask first. Use your best judgement and do not take pictures if newcomers seem uncomfortable.
• If they want to be in pictures, only take a few to make the process quick. This applies throughout the entire sponsorship.
Address Notification - PR Card:
• If it was not possible to provide an address prior to arrival, newcomers will receive an Address Notification form.
• The sponsor group should ensure this form is completed and submitted to the PR Card Processing Centre as soon as possible or update the address online.

Important Documents:
Newcomers will receive the following documents upon arrival at the airport:
1. Confirmation of Permanent Residence: 1 paper document per person, serves as their principal proof of immigration status. The Permanent Residence (PR) Card will be mailed to the address provided by AURA or the newcomers.
2. Social Insurance Number (SIN): 1 paper document per person in a sealed envelope (dependent on the time of arrival, and only if an address was provided by AURA or the newcomers.)
3. Interim Federal Health Program (IFHP): 1 paper document per person.
4. Passport or Travel/Single Journey Document: used to travel to Canada.

Get In Touch

  • 2723 St. Clair Avenue East
    Toronto, ON M4B 1M8
  • (416) 588-1612
  • This email address is being protected from spambots. You need JavaScript enabled to view it.